Refund & Return Policy

We value our customers’ satisfaction and want you to have a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Request Period

You may request a return within 30 days after receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must include original packaging, tags, and all accessories.
• A return request must be submitted before sending the item back.

Please contact our customer support team before returning any item. Unauthorized returns may not be accepted.

2. Return Conditions

Returns are accepted for:

• Items with quality issues.
• Items damaged during shipping.
• Incorrect items received.
• Items that do not meet your expectations (subject to return approval).

Returns are not accepted for:

• Items that have been used, worn, washed, or damaged.
• Items with stains, odors, scratches, or signs of wear.
• Items missing original packaging or accessories.
• Sale items, promotional items, and clearance products are not eligible for return or exchange.

3. Return Shipping Costs

For returns due to personal reasons (such as changing your mind, ordering the wrong item, or not liking the style), customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us first. We will review the issue and provide an appropriate solution.

Please do not send returns directly to the address on your package. Return instructions must be provided by our customer support team.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days after delivery and provide clear photos or videos showing the issue.

After reviewing your request, we will provide an appropriate solution, which may include:

• A replacement item.
• A partial refund.
• A full refund (when applicable).

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

6. Order Cancellation

Orders can only be canceled before they are shipped.

Once your order has been shipped, we are unable to cancel the order. If you need a return, please wait until delivery and follow our return process.

7. Shipping & Delivery Issues

We are not responsible for delays caused by:

• Customs processing.
• Weather conditions.
• Shipping carrier delays.
• Incorrect shipping information provided by the customer.

If your tracking information shows that your package has been delivered but you have not received it, please contact us or your local shipping carrier for assistance.

8. Contact Us

If you have any questions or concerns regarding your order, product, refund, or return, please contact our customer support team.

We will carefully review your request and do our best to assist you and provide a satisfactory solution.

Thank you for choosing our store.